WE’D LOVE TO HEAR FROM YOU
*Note that your failure to read our terms and conditions, whether intentional or accidental will under no circumstances be a reason to consider them altered or void.
*All feeders sold are not for human consumption
RETURNS & REFUNDS
* UGRodents has a no refund policy for all retail and wholesale orders. However we will offer store credit.
* In some instances, if a refund is granted, a 15% cancellation fee may apply.
* Due to the perishable nature of our feeders we do not accept returns. All sales are final.
* Underground Reptiles ships during the week Monday-Thursday with the exception of holidays.
* UGRodents uses USPS and UPS to ship all of our orders. You may select your shipping method on the checkout page.
* We guarantee your feeders will still be frozen upon delivery. We pack with plenty of dry ice to ensure this.
* If the feeders are thawed upon arrival the customer must notify UGRodents immediately upon receiving the feeders.
* We reserve the right to refuse sale to any buyer, for any reason. No sales to minors. Proof of age may be required at our discretion.
* Feeder packaging may differ from what is pictured depending on current stock.
* UGRodents reserves the right to alter these terms and conditions at any time and in its sole discretion.